For an acceptable return, You have 7 working days following delivery of your item. procedure :
1 – Contact our customer service to check the eligibility of your return on 699546955/652514634 from Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 10:00 a.m. to 5:00 p.m. or create your return from your BriWE account by clicking on my commands – return – create a return. Or simply make a complaint
- you will be directed to drop off your item at a BriWE agency if you were delivered by an agency.
- The item will only be received if it is accompanied by its payment receipt, all its accessories, and in its original packaging in good condition.
- All returned items are subject to verification examination to be done by a BriWe agent.
Acceptable Reasons for Returns
Below you will find the reasons for accepting returns:
- Manufacturing defect
- Missing part
- Non-compliance with the product offered on the site
- Counterfeiting
Cannot be returned:
- If tested and proven working in the presence of the client before delivery
- Underwear (underpants, swimwear, etc.)
- Sex toys
- Care products, Beauty, Cosmetics, and hygiene and accessories Food and consumables (drinks, etc.).
- Phone accessories (protective films, cases, covers, etc.)
- Electronic accessories (earphones, chargers, headsets, etc.).
ATTENTION:
ALWAYS TEST THE PRODUCT BEFORE ACCEPTING BECAUSE If the problem arises
from customer use and/or all return conditions are not met, the return of the item will then be refused.
Note that no returns will be recorded beyond 7 working days after delivery of the order. However, most of our products are covered by a warranty. We invite you to consult the details of your order to find out the warranty period for your item.
- Return processing times
The return procedure starts with checking your product at BriWE.
- Product replacements are made within 1 to 3 days.
If the replacement is not carried out within 3 days, we invite you to contact customer service at 699546955/652514634 from Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday from 10:00 a.m. to 8:00 p.m.
- Refunds for returned items are effective within 3 to 5 days. Reimbursements are made exclusively by Orange Money or MTN Mobile Money.
If the refund is not made within 5 days, we invite you to contact customer service on 6 99546955/652514634 from Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday from 10:00 a.m. to 8:00 p.m.