Help

1– SELECT DESIRED PRODUCT.

1. a) Enter the product name or type keyword in the search bar or on the left of your screen.
2. b) Select product category

2- Add it to cart

1. a) Click on the item to view the product details so you can make informed decisions.
2. b) Then click “BUY VIA WHATSAPP ” to order directly.
3. c) Ask questions for detail clarification

3- Log in to your account

On BRIWE, you can place the order without necessarily creating an account. However, we

recommend that you create an account and then log in to place your orders more quickly and easily.

Creating an account permits you

1. a) Stand a chance to benefit from huge promos and discounts
2. b) Updates about new offers and events
3. c) Earn loyal customer gifts
4. d) Lots more

4- Complete your order

Fill in your contact and delivery information then click on “PLACE MY ORDER”. You will automatically receive an order number and delivery details.

Generally, our orders are delivered within the deadlines mentioned on our site and by your location and more precisely within the summary deadlines for your order which you will find in your order validation email. Delivery times take effect from confirmation of the order. In the event of an impediment either due to force majeure or an unforeseeable event that does not allow us to honor delivery within the allotted time, the delivery time is extended depending on the duration of the impediment. We specify that we reserve the right not to deliver orders that have been delayed due to late and untimely supply by our suppliers and partners. The exemption from delivery implies that we cannot be held responsible for the unavailability of the goods from our suppliers and approved partners who have not deliberately agreed to bear the risk and charges linked to the supply and have previously been informed of the unavailability of the goods as soon as possible. When the above conditions are met, the order is canceled and we will refund the amounts you have already paid in the event of a pre-order.

We are required to only deliver items within the limits of our available stock or for which we have ordered from our suppliers or partners. We deliver exclusively within the national territory by the city or locality of your choice as indicated during the ordering process. Home deliveries to our approved showrooms are currently in effect only in the cities of Douala and Yaoundé. For the rest of the cities and towns on the national territory, deliveries are made via the official agencies of our logistics partners whose addresses will be communicated to you during the processing of your order before collection. It is your responsibility to provide us with exactly all the delivery information necessary for the proper delivery of your order. The products sold on our site are invoiced based on the prices indicated in the offer at the time of the order. The prices indicated in the total invoice at the last stage of placing the order are the final prices, all taxes included at the legal rate in force.

The item remains our property until full payment of the entire invoice amount. The prices of the items displayed on www.fitenvitaalfriesland.cm are prices excluding delivery costs. Indeed, depending on the amount of your order or the delivery method you have selected, you may be charged delivery costs. Upon receipt of your order, you are required to check immediately and in the presence of the delivery agent whether it is complete and whether the product is damaged. You must also ensure that the items delivered are exactly what you ordered. Cases of non-conformity of items received on delivery or any other possible complaints relating to the delivered order must be sent within the allotted time limits (Returns and After-Sales Guarantees) to our Customer Service by email at the address [email protected] by telephone at 699546955/652514634 We can offer you different delivery services depending on the offers, the delivery address, and the products ordered. Furthermore, the amount of delivery costs depends on the one hand on the items, their weight, and places of supply, and the other hand, on your shipping address and the delivery method you choose.

You are systematically reminded of your address and delivery method during the “Finalize my order” step of the online ordering process just before the actual validation of your purchase. However, subject to informing us via our Customer Service by telephone, email, or WhatsApp message, from Monday to Friday from 8:00 a.m. to 8:00 p.m. and  Saturday from 9:00 a.m. to 4:00 p.m.

Home delivery :

(service valid exclusively for the cities of Douala and Yaoundé) 1- The shipping costs of your order for home delivery to the address indicated when placing your order are mentioned in the confirmation email that you receive following online validation thereof. These charges applicable to your order depend on the items, their weight and places of supply, your shipping address, and the delivery method you choose and are indicated on your paper invoice which is given to you upon delivery by our agents Delivery. For home delivery services, you will be contacted in advance by our delivery service. No additional contribution will be requested from you in addition to the delivery costs mentioned on your paper invoice. We remind you that said delivery amount as well as the total amount of your invoice is specified at the time of the confirmation stage of the order process.

Delivery to Collection Point:

(service not valid for cities other than Douala and Yaoundé) Delivery to one of our Collection Points in the cities of Douala and Yaoundé: Delivery to a Collection Point is free at briwe. This is a fast delivery service at no extra cost. Once your order is available, you will be contacted for collection at the collection point you chose when confirming your order. The Delivery to Collection Point option can be selected when finalizing your online order, just like other delivery methods. It offers you the possibility of placing your order and collecting it on-site or receiving your item on the same day directly after validation of your online order, within the limit of stock available in our warehouses.

It should be noted that your package can only be kept for a maximum of 7 days at our collection points, after which we reserve the right to cancel it. Delivery by a logistics partner. For localities and cities other than Douala and Yaoundé, collections are made from the agencies of our logistics partners. You will be contacted once the item has been sent for collection. The details and payment terms required will be communicated to you when confirming your order online or in one of our showrooms in the cities of Douala and Yaoundé.

Upon receipt of your order, you are required to check immediately and in the presence of the delivery agent, whether it is complete and compliant, and if the product is damaged, contact us via our Customer Service in the event of any complaints. We specify that your package can only be kept for a maximum of 3 days with our logistics partners, after which we reserve the right to cancel it and reship it to one of our agencies. We will reimburse your payment through one of our reimbursement channels provided for this purpose.

How to create an account on Briwe?

Follow the following procedure:

1) Go to the site header, and click on “Register” located on the

right of the search bar

2) fill out the pop-up form that appears then click on

the “CREATE AN ACCOUNT” button

What if I want to renew my password?

Go to the header of the site and click on “Connection” located on the

right of the search bar, look at the bottom click on “forgotten

password” fill in the email to request a password reset an email will

be sent with the reset link which has a lifespan of 24 hours.

What if I forget my password?

Follow the same procedure by also going to the header of the site and clicking

on “Connection” located to the right of the search bar, look at the

bottom of click on “forgotten password” and fill in the email to request

password reset an email will be sent with the reset link which has a

lifespan of 24 hours.

If I change my email address, how do I update it?

Is it on my current account?

Go to the account details to modify the information to be updated.